The categories listed below are not covered by any compensation. Some items cannot be shipped through standard services; others may travel but without the right to compensation in case of loss or damage.
For safety reasons or because they require specific handling circuits (e.g., SHS, SNS, Pharma), the following goods are not accepted in standard shipping services.
any alcoholic liquid, regardless of strength.
solid or liquid, even vacuum-packed; require controlled temperature.
live or dead, including furs.
items ≥50 years old, technology ≥20 years old, vintage clothing/objects.
any type, parts, bullets, guns, rifles (including air), knives, replicas.
paintings, prints, sculptures, or non-serial pieces, deceased author or value > €700.
organs, tissues, cells, bacteria/viruses, DNA/RNA, biological fluids, chemical waste.
cash, checks, bills of exchange, collectible coins/banknotes, cards, vouchers, smart cards.
official documents, stamps, tobacco, alcohol, lotteries, postage stamps, tax stamps.
plated jewelry/watches, gems, precious metals, real pearls, fine gold.
pharmaceutical products even with prescription.
perfumes, lighters, paints, chemicals, explosive powders, gases/aerosols, fire extinguishers, magnets, batteries, radioactive, flammable/oxidizing/corrosive/adhesives, agricultural products.
narcotic/psychotropic substances, cannabis and related derivatives.
including cannabis inflorescence; live or dried.
goods prohibited by ICAO, IATA, CITES, dual-use, or by origin/destination countries.
cigarettes, cigars, vaping products, cannabis.
human remains and ashes.
generators, vehicles, engines, and mechanical components.
liquid/semi-solid/mixtures/gels and pressurized contents (only for shipments with UPS/FedEx).
These goods are not prohibited in standard services but do not entitle you to any refund. Acceptance by the carrier does not imply assumption of responsibility in case of damage or loss.
exclusive decorative/artistic objects (paintings, precious lace, leathers, etc.).
goods without commercial value or for promotional purposes.
mechanical, electronic, magnetic, master, smart, RFID/Bluetooth, coded, auto.
unboxed suitcases/bags; external packaging (cases, collectible/toy boxes, etc.).
passports, identity cards, licenses, certificates, titles, prescriptions/medical acts.
lottery tickets, event tickets, meal vouchers, invoices, receipts, vouchers.
packaging not conforming to guidelines.
marble, cement, granite, terracotta, gypsum, stones, crystals and derivatives.
returned or defective goods, fragile or non-stackable.
panels/slabs (windows, aquariums, mirrors, vases, frames, windshields, glass ceramic/induction hob tops, etc.).